What is Lenovo Chromebook Duet?

There are already some tablets with the Lenovo Chromebook Duet, and since these gadgets drive me crazy, I had to get a unit as soon as possible.

That’s why they don’t sell much. This time it seemed that the story was different.

The number 1 manufacturer of computers worldwide had launched this tablet model with a removable keyboard and
Chrome operating system, which gave me confidence and excellent quality components.

In the US, it has been selling since its launch for weeks. It arrived in Spain in May, but after a few days on the official Lenovo website.

Tablets with the Chrome OS operating system, called Chrome Tabs, have been a pending issue and continue to be.

Still, the Lenovo Duet proves that things can be done better at an affordable price.

After Google’s fiasco with its Chromebook model with the removable keyboard at an exorbitant price

Lenovo Chromebook Duet Specifications

Let’s take a closer look at this little travel and work companion. We will see if it is ideal for you or not.

I leave you the specifications:

• 10.1 ” inch IPS 1920 × 1200 400 nits screen
• Mediatek Helio P60T octa-core processor (4 A73 at 2.0Ghz + 4 A53 at 2.0Ghz)
• ARM G72 MP3 800 GHz graphics card
• 4GB DDR4x of soldered RAM
• 64 and 128GB of storage – nor MicroSD
• Two Dolby atmos speakers
• Webcam Rear: 8 MP, autofocus
• Webcam Front: 2 MP, fixed focus with LED indicator
• Dual-band AC WIFI
• BT 4.2
• Battery up to 10h of Autonomy 7000mAh (not removable by the user)
• USB-C charger included in the box 10W
• USB-C to 3.5 jack adapter for connecting headphones
• OS ChromeOS

Ports

• 1x USB-C (2nd generation)
• 1x volume control
• 1x Power button
• For temples, I put five points.
• Tablet weight 450g
• Keyboard weight 250g
• Support case weight 220g
• Tablet + full keyboard weight 920g
• Tablet Colors: Unique Dual Tone Design: Dual Tone Ice Blue + Steel Gray
• Support cover: high-quality grey cloth material

Lenovo Chromebook Duet Design

• The design of this tablet is very successful. The materials make an aluminium alloy resistant and elegant.
• The cover for the back with hidden support that it brings has a magnetic part so that it adapts automatically and is made of grey fabric.
• And also, has the appearance of an enjoyable plan to the touch.
• Microsoft’s friends, Apple and Samsung, could already take note and include this accessory in the price as this Duet Chromebook does.

Versions

• In the US, they have the Duet Chromebook in two models, the 4 / 64Gb model with a price of $ 279 sold out on the web.
• And also, we see the superior model with 4 / 128 Gb and $ 299 in the Best Buy store. For $ 20, 128 Gb is better, right?
• And also, the 10’1-inch screen is spectacular.
• It has a 16:10 ratio, which means it is more panoramic than usual, so you will notice the additional vertical space.
• However, it has a resolution of 1920 × 1200 with 400 bits. It is also IPS.

Keyboard

• The keyboard has a magnetic mechanism in the central part to engage with the screen.
• Although it is of good quality, it is not the best it has, since the keys on the right side of the keyboard, closer to the enter key, are narrower than the rest, which helps to gain space.
• The vast majority of tickets have a good size but, on those keys, specifically on the right.
• And also causes us to press by mistake where we do not want and waste time.
• And also, it takes a bit to get the hang of it, but you get used to it in the end.

Touchpad-track pad

• The trackpad is small but works well when we click and gesture our keyboard size with two and three fingers.
• New gestures have emerged to interact with Chrome OS touch panels, for example, Chrome multitasking.
• We can slide three fingers towards the bottom of the trackpad.
• And also, we will see the active windows.
• And also, we can select one of them and send it to one of the screen’s sides.
• We can do the same with the other window or task.

Also Read: How much is Apple TV – Catalog, Working, Cost, Applications, and More.

Call Center Metrics – A call center is your business’s first line of defense in customer service, often serving as your business’s public image, too. Whether you’re focusing on inbound or outbound calls, it’s important to measure the effectiveness of your call center efforts, so you can constantly improve and grow your business through better customer service and faster response times. Here are key call center metrics you should be analyzing.

Calls Handled in a Minute

How many calls are handled in a minute is a key metric. This is typically the first number that managers and supervisors will look at when they want to understand how productive their staff is. Calls handled per minute tells you how busy the call center has been over a given period of time. The metric can be tracked on an individual, team or company-wide basis and can also show up as part of performance reviews.

If agents are handling too few calls per minute, then it may indicate that your call center isn’t properly staffed to handle incoming volume; conversely, if agents are handling more than 150 calls per hour, then it may indicate that your call center is understaffed and overburdened.

Average Speed of Answer (ASA)

An important metric to measure is the average speed of answer (ASA). The ASA is the average amount of time in seconds it takes a representative to answer a call. Consider how long it would take if one out of five calls was answered in 5 seconds or less, one out of ten calls was answered in 10 seconds or less, and so on.

This will give you a better idea of what your customers expect when they call your company. Average wait time (AWT) is also an important metric to measure. It’s defined as the amount of time that elapses from when the customer dials into your company until they are connected with an agent.

Abandon Rate

We talked about why you should monitor the abandonment rate of your call center, so now let’s take a closer look at what it is and how to calculate it. The abandonment rate is the percentage of inbound calls that are abandoned by the caller before they are answered.

You measure this by taking the total number of inbound calls that were abandoned and dividing by the total number of inbound calls. So if you had 100 inbound calls and 20 were abandoned, your abandonment rate would be 20%. Abandonment rates can be calculated with any kind of call, but most businesses will use phone numbers for their call centers.

Average Handle Time (AHT)

One of the most important call center metrics is average handle time. AHT is the average length of a call, in minutes, from when a customer first reaches the phone to when they hang up. The higher your AHT, the less likely it is that customers will have a positive experience with your company.

AHT is typically measured in two different ways:

• Average Outbound Handle Time (AOH) – This metric measures how long it takes an agent to handle a call before transferring or ending it.
• Average Inbound Handle Time (AIH) – This metric measures how long it takes an agent to handle a call after being transferred or picked up by another agent.

Average Talk Time (ATT)

The first call center metric you should be analyzing is the close rate. This stat tells you how often your agents have been able to close out a call with a resolution. The closer your agents are to resolving 100% of their calls, the better they are at their job. A high close rate means that your agents are successfully solving customer problems and delivering quality service by addressing the customer’s needs in a timely manner.

Mean Opinion Score (MOS)

Mean Opinion Score (MOS) is one of the most popular call center metrics, used to measure how satisfied customers are with their experience. MOS is calculated based on a scale of 1-5, where 1=very dissatisfied and 5=very satisfied. A customer’s scores from each phone call or contact with a company are averaged out to provide an overall score for the customer’s entire interaction with the company.

A MOS score of 3 would indicate that on average, a customer is neither very satisfied nor dissatisfied during their interaction with your business. The higher your MOS score, the better – but don’t be discouraged if you’re scoring low on this metric; there are many other ways to improve your customer service and increase satisfaction rates.

Close Rate

Close rate, or the percentage of callers that are closed without transferring to another department, is one of the most important call center metrics. The closer you can get your close rate to 100%, the more efficient your team will be at handling calls.

To Conclude

In order to measure the effectiveness of your call center, you must have a clear understanding of how to analyze key metrics. By implementing these seven metrics into your strategy, you will be able to better predict and plan for the future.

What is the Latest Intel processor?

• Almost several months have passed since Intel introduced its Latest Intel Processor for desktops.
• The versions of these chips adapted to laptops have been waiting.
• And it is that the Santa Clara company has just unveiled its first 9th generation microprocessors for laptops.
• The solutions that have a lot in common, as might be expected, with the versions for desktop machines.
• During the presentation of its new chips, Intel has not mentioned the lithography it uses to make them.
• With a very high probability, it will be using the same integration technology introduced in the 9th generation processors for desktop computers: 14 nm ++.
• In any case, the most exciting thing is that, although these new CPUs are intended for high-performance notebooks in general.
• It will have their sights set on equipment for gaming and content creation.

9th Gen Intel Core for Laptops – Technical Specifications

• At the moment, there are six new 9th generation microprocessors for laptops presented by Intel: two Core i9 chips, another two Core i7, and as many Core i5.
• All of them incorporate Hyper-Threading technology to simultaneously process two threads of execution (lines) in the physical core.
• Of course, the Core i9 has eight seats, the Core i7 has six centers, and the more modest Core i5 is made up of four cores.
• So here we already have one of the most relevant differences between these three families of chips.
• The TDP ( Thermal Design Power ) of all microprocessors is the same ( 45 watts ) despite their different number of cores and the differences between some chips and others if we stick to their clock frequency.
• In Spanish, we can translate this parameter as ‘thermal design power.
• It reflects how much energy the CPU dissipates in heat when all its cores are active and working at the base clock frequency.
• A characteristic that reflects the vocation that some new microprocessors have to establish themselves as CPUs in gaming laptops.
• Is that they will arrive unlocked so that users can practice overclocking with them.
• Of course, only the Intel Core i9-9980HK and Intel Core i7-9850H models will be opened (the latter part).
• The Intel Core i9-9980HK and Intel Core i7-9850H models will be unlocking (the latter only partially), so gaming enthusiasts can practice overclocking with them.
• Another critical difference between the 9th Generation Intel Core i9, i7, and i5 families lies in the ability to level 3 cache.
• It will range from 16MB for Core i9 chips to 8MB for Core i5 processors.
• This high-performance memory subsystem acts as an intermediary between the CPU level 1 and 2 caches and main memory.
• The increased capacity often positively impacts machine performance.

More power, but also Wi-Fi 6 and Intel Optane H10

• During the presentation of the new processors, Intel spokesmen have emphasized the increase in performance.
• It will bring if we compared them with several gaming laptops’ CPUs three years ago.
• It can be more useful if the comparison that carries out by confronting the new processors with comparable 8th generation chips.
• Still, for the moment, this is the information they have offered us.